Step one:
Validate. Swapping "BUT to BECAUSE". This helps to convey that you are trying to understand why your loved one might be feeling, thinking or behaving the way that they do.
Validating their emotional experience will have a calming effect for your loved one. Validation is most effective when you use three 'because' sentences as this demonstrates your effort to understand their experience.
It helps reduce the intensity of their thoughts/feelings when the external environment (you) matches their internal experience (their thoughts/feelings).
We are often pulled to offer reassurance or solutions, these are more effective AFTER first validating!
Step two:
A - Emotional support. This includes, comfort (e.g. a hug), reassurance (e.g. "it’s going to be ok"), hope (e.g. "I know we can get through this"), belief in your loved one (e.g. "I can see how hard you’re trying"), togetherness (e.g. "I’m here for you").
B - Practical support. It’s helpful to be specific and to give two suggestions in keeping with what you were validating. These can include distraction, redirection, exposure, setting limits and taking control where appropriate.